Privacy Policy

1. Introduction

Remote Resilience Hub ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website remoteresiliencehub.com and use our AI-powered knowledge systems.

We are based in Valencia, Spain, and comply with the General Data Protection Regulation (GDPR) and applicable Spanish data protection laws.

2. Data Controller

Remote Resilience Hub
Valencia, Spain
Email: info@remoteresiliencehub.com

3. Information We Collect

3.1 Information You Provide

• Contact Information: Name, email address, organization name when you submit forms or contact us
• Communication Data: Messages, inquiries, and feedback you send us
• Account Information: If you create an account with our services

3.2 Information Collected Automatically

• Usage Data: Pages visited, time spent, clicks, and navigation patterns
• Device Information: Browser type, operating system, device type
• Log Data: IP address, access times, referring URLs

3.3 AI Interaction Data

When you interact with our AI agents (including MyCityZen and white-label deployments), we may collect:

• Questions and queries submitted to AI agents
• Conversation history within a session
• Feedback and ratings provided

Important: Our AI agents are designed to provide general guidance only. Do not submit sensitive personal information such as passport numbers, financial account details, or medical records to our AI systems.

4. How We Use Your Information

We use collected information to:

• Provide and improve our AI knowledge systems
• Respond to your inquiries and provide customer support
• Send service-related communications
• Analyze usage patterns to improve our services
• Comply with legal obligations
• Protect against fraud and unauthorized access

5. Legal Basis for Processing (GDPR)

We process your personal data based on:

• Consent: When you voluntarily submit information or opt-in to communications
• Contract: To fulfill our contractual obligations when you use our services
• Legitimate Interest: To improve our services and protect our business
• Legal Obligation: To comply with applicable laws

6. Data Sharing and Disclosure

We may share your information with:

• Service Providers: Third-party vendors who assist in operating our services (hosting, analytics, email delivery)
• AI Infrastructure: Our AI systems use third-party language model providers. Queries are processed according to their privacy policies
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with any merger, acquisition, or sale of assets

We do not sell your personal information to third parties.

7. International Data Transfers

Your data may be transferred to and processed in countries outside the European Economic Area (EEA). When this occurs, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission.

8. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, typically:

• Contact form submissions: 2 years
• AI conversation logs: 90 days (anonymized thereafter)
• Account data: Duration of account plus 1 year
• Analytics data: 26 months

9. Your Rights (GDPR)

Under GDPR, you have the right to:

• Access: Request a copy of your personal data
• Rectification: Correct inaccurate or incomplete data
• Erasure: Request deletion of your data ("right to be forgotten")
• Restriction: Limit how we process your data
• Portability: Receive your data in a structured, machine-readable format
• Objection: Object to processing based on legitimate interests
• Withdraw Consent: Withdraw consent at any time where processing is based on consent

To exercise these rights, contact us at info@remoteresiliencehub.com. We will respond within 30 days.

10. Cookies and Tracking

We use cookies and similar technologies to enhance your experience. You can manage cookie preferences through your browser settings. Essential cookies required for site functionality cannot be disabled.

We use:

• Essential Cookies: Required for basic site functionality
• Analytics Cookies: To understand how visitors use our site
• Functional Cookies: To remember your preferences

11. Security

We implement appropriate technical and organizational measures to protect your personal data, including encryption, access controls, and regular security assessments. However, no method of transmission over the Internet is 100% secure.

12. Children's Privacy

Our services are not directed to individuals under 16 years of age. We do not knowingly collect personal data from children. If you believe we have collected data from a child, please contact us immediately.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page with a new "Last updated" date.

14. Contact Us

For privacy-related inquiries or to exercise your rights:

Remote Resilience Hub
Email: info@remoteresiliencehub.com
Valencia, Spain

You also have the right to lodge a complaint with the Spanish Data Protection Agency (AEPD) at www.aepd.es (opens in new tab).